Open Opportunity - Membership Services Coordinator


Family. Foundation. Future.
Family businesses are the Past, Present and Future of our economy.  The New York Family Business Center, partnering with the Madden School of Business at LeMoyne College in Syracuse, New York, gives family-owned business owners and managers opportunities to interact and learn from each other and from family business professionals.   It is the only not-for-profit organization in our region that provides education, resources, and knowledge specific to maximizing the success and profitability of a family-owned business.


Principles. Purpose. Passion.
Our mission is to provide tools, resources, consulting, training and educational initiatives specific to family-owned businesses in Upstate New York in a nurturing and confidential environment.  This environment gives members the opportunity to talk openly and share experiences with their peers and other owners of successful family businesses.  We provide this as an opportunity for Upstate New York leaders to have a forum to address their unique and critical issues of running a family business and help the business and the family to succeed in current and future generations.

Position Description
Our goal is to ensure that the NYFBC members and prospective members receive high value, experience strong member service, and feel a deep connection to our organization. The Member Services Coordinator and Administrator will serve as a key link with our members. S/he will ensure that the membership initiatives are well-organized and meets the needs of our constituents. The Coordinator/Administrator will work collaboratively with the Board of Directors and external colleagues to ensure that membership is fully integrated across all facets of the NYFBC’s programs.  
Essential Duties and Responsibilities


  • Grow our membership through recruitment, renewal and marketing campaigns.

  • Process new member applications.

  • Input new member info into our database.

  • Coordinate member service programs including relationship building.

  • Work with Programs Committee to schedule events and initiate new programs for members.

  • Network with active members to make personal referrals and to assist with recruitment efforts.

  • Follows-up on member referrals, leads from staff, newspaper articles, lists, community publications, etc. to source new member leads.

  • Coordinate & distribute Welcome Packets.

  • Engage staff and board in member recruitment and retention.

  • Responsible (in coordination with the Treasurer) for accounts payable, accounts receivable, budgeting, and finances

  • Coordinate NYFBC correspondence, phone messages, email, and calendar.

  • Schedule the meetings of the Board of Directors and keep accurate minutes.

Requirements and Qualifications

  • Associate degree in business or related experience.

  • Experience in developing and implementing effective communication principles, media, and public relations techniques.

  • Strong interpersonal and community relations skills and the ability to communicate and work effectively with diverse groups including internal staff/volunteers, external agencies, community businesses, community services, funding and regulatory agencies

  • Excellent verbal and written communication skills.

  • Excellent verbal and written communication skills.

  • Excellent knowledge of Microsoft Word, PowerPoint and Excel.  Familiarity with CRM (HubSpot).

  • Valid NYS Driver’s License.

Basic personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry.
Must have the ability to create spreadsheets, graphics, and reports using standard software applications.

Equipment and machinery used on this job are (but not limited to) a computer, printer, photocopier, telephone, scanner, paper shredder, and calculator.

Close mental and visual attention to prepare and analyze data and figures, perform moderate to heavy administrative work using a computer, read and comprehend manuals and procedures.  Requires some judgment to work independently toward general results based on precedent and/or established criteria.

Work hours are 12-20 hours per week plus commission.  Occasional (local/regional) travel during work hours.

Environment- This is a remote/work-at-home position for the most part, though occasional attendance at meetings and events within a 50-mile radius of Syracuse, NY is required

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.