Open Opportunity - Membership Services Coordinator


Family. Foundation. Future.

Family businesses are the Past, Present and Future of our economy.  The New York Family Business Center, partnering with the Madden School of Business at LeMoyne College in Syracuse, New York, gives family owned business owners and managers opportunities to interact and learn from each other and from family business professionals.   It is the only not-for-profit organization in our region that provides education, resources, and knowledge specific to maximizing the success and profitability of a family owned business. 


Principles. Purpose. Passion.

Our mission is to provide tools, resources, consulting, training and educational initiatives specific to family owned businesses in Upstate New York in a nurturing and confidential environment.  This environment gives members the opportunity to talk openly and share experiences with their peers and other owners of successful family businesses.  We provide this as an opportunity for Upstate New York leaders to have a forum to address their unique and critical issues of running a family business and help the business and the family to succeed in current and future generations.


Position Description

Our goal is to ensure that the NYFBC members and prospective members receive high value, experience strong member service, and feel a deep connection to our organization. The Member Services Coordinator will serve as a key link with our members. S/he will ensure that the membership initiatives are well-organized and meets the needs of our constituents. The Coordinator will work collaboratively with internal and external colleagues to ensure that membership is fully integrated across all facets of the NYFBC’s programs.


Duties and Responsibilities

  • Grow our membership through recruitment, renewal and marketing campaigns.

  • Process new member applications.

  • Input new member info into our database.

  • Coordinate member service programs including relationship building.

  • Work with Programs Committee to schedule events and initiate new programs for members.

  • Works with the Membership Committee to conduct orientation program for new members.

  • Networks with active members to make personal referrals and to assist with recruitment efforts.

  • Follows-up on member referrals, leads from staff, newspaper articles, lists, community publications, etc. to source new member leads.

  • Personally meets with each member and instills confidence that the NYFBC is operated in the best interests of the membership.

  • Coordinate & distribute Welcome Packets.

  • Engage staff and board in member recruitment and retention.

Requirements and Qualifications

  • Associate degree in business or related experience.

  • Exceptional interpersonal, customer service and phone skills.

  • Excellent verbal and written communication skills.

  • Excellent knowledge of Microsoft Word, PowerPoint and Excel. Familiarity with CRM (HubSpot).

  • Pleasant personality and able to work in fast pace environment when necessary.

  • Several years of experience working with membership programs, sales processes and family businesses.

  • Valid NYS Drivers License.


Basic personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry.

Must have the ability to create spreadsheets, graphics, and reports using standard software applications.


Equipment and machinery used on this job are (but not limited to) a computer, printer, photocopier, telephone, scanner, paper shredder, and calculator.


Close mental and visual attention to prepare and analyze data and figures, perform moderate to heavy administrative work using a computer, read and comprehend manuals and procedures. Requires some judgment to work independently toward general results based on precedent and/or established criteria


Work hours are 12-20 hours per week plus commission. Occasional (local/regional) travel during work hours.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.